READY TO COLLECT YOUR DEBT

Collectra is a commercial debt collection agency backed by 40 years’ experience.

Our collection fees are market competitive; we do not charge joining or sign-up fees.

The Collectra team boasts recovery rates of 40 to 80% depending on debt type.

Collectra operates on behalf of private companies in all sectors, including resources, transportation, primary industries, hospitality, retail and finance.

Collectra also acts for public institutions at council and state level. Sectors include government, education, utilities, financial, health and infrastructure.

Whatever your debt, we can help

We collect unpaid invoices, outstanding accounts and breached payment agreements.

We recover debts from businesses and individuals.

We also take on the sort of debt portfolios that other companies won’t touch, including portfolios of old/cold debts and low-value debts.

Collecting across Australia and New Zealand

Collectra operates in all Australian states and territories, and New Zealand.

Our head office is in Adelaide. We also maintain offices in Melbourne, Brisbane and Darwin.

Efficient and ethical

Collectra is born of 40 years’ experience collecting debt in the health sector (public and private).

This background means we’re hyper vigilant when it comes to Australasian debt regulations, including laws and standards relating to finance, privacy, data security and ethical collection.

We’re safeguarded. Debtors are safeguarded. You’re safeguarded.

Trusted by MAV to service its councils

The Municipal Association of Victoria (MAV) is the peak body representing Victorian Local Government.

Collectra is part of MAV’s qualified panel of debt recovery service providers, trusted to serve the needs, volumes and demographics of Victorian councils.

Servicing all types of commercial clients

"The work your team does for our organisation is above and beyond what we would be capable of achieving."

Senior Revenue Operations Manager,
6000-employee public service provider, QLD

What sort of debts do you want to recover?

Common debts include:

  • Outstanding service accounts and professional services fees

  • Retail and wholesale accounts

  • Rental and leasing arrears

  • Aged receivables and overdue accounts

  • Unpaid contractual payments

  • Overdue utilities.

As simple as you need…

Collectra is ready to take your debt portfolio and get to work recovering monies owed.

At its most basic, this entails:

  • Contacting debtors by email and written correspondence

  • Issuing formal letters of demand

  • Negotiating payment plans and settlement arrangements

  • Resolving disputes

  • Encouraging prompt payment through professional recovery processes

  • Initiating field visits and conducting investigations if required

  • Pursuing legal action if required (in consultation with client)

  • Providing clients with regular updates on collections, along with any recommendations deemed necessary.

…or as comprehensive as you require

Collectra can tailor a service to meet your every need.

We have the expertise and resources to offer:

  • Value at risk segmentation

  • Debtor segmentation

  • Debt profiling

  • Skip tracing

  • Risk-based credit management

  • Hardship and vulnerability assessments

  • Negotiating payment plans

  • Receiving payments into our trust account on your behalf

  • Guarantor arrangements

  • Settlements.